Refund Policy – Infrared Microneedling™
At Infrared Microneedling™, we stand behind the quality of our professional devices. Due to the nature of our products, all sales are considered final unless otherwise stated below.
Returns & Exchanges
We do not accept returns on used or opened devices.
Returns may be accepted only if:
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The item is unused, unopened, and in original packaging
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The return request is made within 7 days of delivery
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Proof of purchase is provided
Approved returns may be subject to a restocking fee.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
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Photos or video of the product
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Photos of the packaging
We will review and, if approved, provide a replacement or solution.
Refunds
If a refund is approved:
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It will be issued to the original payment method
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Processing times may vary depending on your bank
Shipping costs are non-refundable
Non-Returnable Items
For safety and hygiene reasons, we do not accept returns on:
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Opened devices
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Used products
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Final sale items
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this window, orders may already be in processing and cannot be canceled.
Contact Us
For all refund or return inquiries, please contact us: Infraredmicroneedling@gmail.com